General Terms & Conditions

Serenity Eco Guesthouse & Yoga

The Terms & Conditions of Serenity Eco Guesthouse & Yoga, officially known as PT. Harmoni Canggu Bali, apply to any person or guest who has commercial relations with Serenity Eco Guesthouse & Yoga. Person or guest refers to any person such as yourself, entering the premises or utilizing the accommodation or services of Serenity Eco Guesthouse & Yoga.

All Rates are quoted in IDR and include 11% VAT. Rates are subject to change without prior notice

By reserving, staying and/or utilizing Serenity Eco Guesthouse’s facilities or services, you agree to the terms & conditions as laid out below:

A - Accommodation

B - Yoga

C - Shala Rentals

D - Private Yoga Practices

E - Yoga Teacher Trainings

F - Spa

A - Terms & Conditions for Accommodation

Check-in/out

Check In time is 2pm and Check out time is before 12pm. No late check-out is possible, however you can store your luggage in our luggage room and use our public facilities for the rest of the day. Serenity has the right to charge a late check-out fee for overstaying past the check-out time.

Reception is open daily from 7am to 10pm, but no worries as Serenity Eco Gueshouse is open 24hrs. If you are checking-in outside of reception hours, our security will keep your passport as a guarantee in our safety box. Your passport will be returned to you when the reception is open to complete your registration process.

Single/Double Rooms
Single rooms are only for one person. Guests staying in the single room cannot bring friends to stay the night. Double rooms can accommodate two persons. Where available, an extra bed can be added to the room, the price is IDR 130,000.

Reservation and Confirmed Reservations

All rooms provided by Serenity Eco Gueshouse are according to availability. Minimum 1 night non-refundable deposit is necessary and the balance of payment will be settled upon arrival before checking-in.
Room inquiries and reservations can be done via email info@serenitybali.com, by telephone/wa +62 811-3888-472 or with our Serenity reception team.
Non-confirmed or unanswered room inquiries are not guaranteed reservations and subject to availability.


Guaranteed reservations require an email confirmation with confirmed reservation details received from info@serenitybali.com by the guest, as well as a cash/credit card deposit or verbal/written confirmation by one of our Serenity Front Office crew. In the case of deposit, please keep the transaction receipt as proof of deposit upon check-in.

Room Rate and Payment

The latest room rates and availability are available to be checked here or at the reception. Room rates can be changed without prior notice.


Room Payment

All prices quoted are in Indonesian Rupiah (IDR).
All credit card payments will be converted to Indonesian Rupiah (IDR).

All settlements of room payments are due upon arrival before checking-in. Serenity has the right to refuse accommodation if the payment is not accepted upon check-in. In the case of financial complications on behalf of the guest, your original passport will be kept in our safety box as a guarantee and returned as soon as the room bills are settled.

Non-room Payment

Non-room payments such as massage, transport, rentals, laundry, natural products, that were room charged during your stay must be settled prior to check out.

Alkaline Restaurant

Alkaline restaurant does not accept room charges and must be paid directly via cash or credit card upon ordering.

Cancellation Policy

In case of cancellation, the following cancellation fees apply if notified:

- less than 24 hours notice = 35% cancellation fee

- more than 24 hours up to 7 days notice = 25% cancellation fee

- 8 or more days notice = 10% cancellation fee

For the refund options, there may be an additional charge if having paid by:

- cash = no charge

- credit card = additional fee of 5%

- bank transfer = additional fee of 3% + bank transfer fee

Liability and Insurance

Serenity Eco Gueshouse & Yoga cannot be held responsible for any loss, accidents or/and injury within or outside the premises;
this includes when using the safety box provided or our rentals (motorbike, bicycle, etc).
All guests are advised to have their own life and travel insurance.
Any damage done to Serenity Eco Gueshouse’s property, including bed, bed sheets and/or linen are required to be reimbursed in full by the guest.

Restrictions

Pets are not accepted; however, service dogs and unique circumstances will be handled on a case-by case basis by management.
There is a no sex, no smoking policy nor can alcohol/drugs be consumed or brought into any area of Serenity Eco Gueshouse. In the event of drunk and disorderly behaviour, security has the right to refuse entry into Serenity Eco Gueshouse.

Meditation Room
Our meditation room is open for all students and is a holy place, unless on Wednesdays and Sunday sfrom 17.00 to 18.00pm, where only old S.N. Goenka students may join and it is closed for all otehr students. The meditation room is strictly used for silent meditation.

Privacy and Data Protection

We love showing off your smiles to the world. Thus we may use your photographs and recordings when it is related to Serenity Eco Guesthouse & Yoga and/or Alkaline restaurant, for advertising and promotional purposes, without prior consent. In the case where the guest is strongly opposed to a promotional piece, please do inform us via email or verbally. Serenity Eco Guesthouse & Yoga assures that all personal and private information will be handled in
the most professional and confidential manner possible.

Reminders

  • Sharing fridges are available at the lobby area! Label your food with your name, room and
    date, or it will be thrown out.
  • Throw your toilet paper in the rubbish bin provided, as we are using a natural septic tank.
  • Help us to separate your rubbish (plastic, paper & compost).
  • Serenity is all about socializing over a meal or drink but remember that after 10 pm, others
    might be sleeping, so please keep quiet. Quiet curfew is from 10pm to 6am. Especially near pool & backpackers area.
  • You can buy homemade Kangen Alkaline healthy water (pH 8.5 or 9.5) at the kitchen. Refill to
    save $$ and reduce plastic waste. Daniel’s (owner) advice on Kangen water: If you think your
    body is acidic or if you take medicine, start with pH8.5. If you are eating alkaline-like healthy
    food, drink pH9.5.

B - Terms & Conditions for Serenity Yoga classes, workshops, courses

These terms and conditions apply to all services offered by Serenity Yoga, specifically to open classes (defined as yoga practice without prior registration and published in form of a written schedule) and workshops (special classes, including special courses, e.g. beginner’s courses with prior registration). By purchasing a valid product that gives the customer (in following: student) the right to participate in any of the above mentioned services, the student accepts the following terms and conditions:

1. Individual rights of use

a.) Purchase of a valid card/long term membership or registration to a workshop or Beginners course enables students to use the facilities of Serenity Yoga during the course of the class/workshop, as well as before and after practice. The student may use the facilities of Serenity Yoga for the purpose of getting changed and taking a shower. If a staff member of Serenity Yoga asks the student to identify themselves the student is obliged to do so. In case of refusal, the student may be denied access to the studio and classes/workshops.

b.) Generally, all services offered by Serenity Yoga are available to students. However, a legal right to any of these services does not exist. The number of class and workshop participants is limited. Some services may require specific personal conditions to be met by the student. If personal conditions are not met, Serenity Yoga has no obligation to render services to the student

c.) Participation in classes and workshops is only possible if students arrive at the studio on time. Due to organizational reasons and consideration of other participants, students arriving late will not be admitted once classes/workshops have started unless the teacher is ok.

d.) The student is required to behave in a non-disruptive manner as to not disturb classes/workshops, not break any objects found in the facilities of Serenity Yoga and not affect other participants negatively. During practice students are required to keep noise levels to a minimum. Smartphones, mobile Phones and other electronic devices are not permitted in the practice rooms (shalas). Out of consideration for other participants, students are required to adhere to the above stated rules. In case of severe violation of these rules and other directions given by Serenity Yoga staff members, for example through threatening behavior, verbal and physical abuse, sexual predatory behavior, theft, and insufficient hygiene, the student might be prohibited from entering the premises of Serenity Yoga permanently, irrespective of any membership or pass they might hold. Serenity Yoga is not required to reimburse the students for purchased products in such an event. To avoid conflicts amongst participants and to ensure the smooth running of classes/workshops, Serenity Yoga further has the right to deny rendering of services without stating the reasons. In this case Serenity Yoga will reimburse students the aliquot part of their remaining membership or pass.

2. Memberships and Conditions

a.) Passes/Cards/Contracts

Students may choose from the following passes/cards/contracts:

  • Drop In: A “Drop In” pass gives access to a single yoga practice or workshop. The usage of studio mats is included at no extra cost.
  • 5 – Pass: Allows for participation in five open classes from the timetable.
  • 10 -Pass: Allows for participation in ten open classes from the timetable.
  • 20-Pass: Allows for participation in twenty classes open classes from the timetable.
  • Dayly Card: Allows for participation in any class all day on the day of purchase.
  • Weekly Card: Allows for participation in any class for 7 days from commencing the first class.
  • Monthly Card: Allows for participation in all classes within 30 days from commencing the first class.
  • Long Term Contract: Allows for participation in all classes for the indefinite duration of the contract. Contracts run at least for 3 or 12 months. Long Term Contracts can be cancelled in writing per email or letter after their contractual minimum term at the end of each contractual month with a required period of notice of one month. The contractual month starts on the day the student enters into the contract through purchase of such a membership and ends a day prior of the following month (e.g. contractual month start date 5th of December, contractual month end date 4th of January)

Monthly card card holders and students with a long term contract may participate in open yoga classes published in the schedule within the contractual period provided the appropriate monthly payments are made.

If students are not making use of the services offered by Serenity Yoga due to reasons that lie within their control and do not warrant an extraordinary termination of the contract, students are not entitled for reduction of payment or reimbursement.

No extensions or refunds are given for passes. Passes, cards, and long term contracts are non-transferable. The right of usage can only be transferred for the attendance of workshops, before commencement of such.

Due to admission procedures also an already guaranteed place in the Yoga Teacher Training is non-transferable. Separate Terms and Conditions apply for the Yoga Teacher Training.

b.) Prices and Payment

All prices are displayed at the studio reception at Serenity Yoga, are final, and include 10% tax. Full payment of passes and cards is due at the time of purchase, which needs to be done before the commencement of classes/workshops. We accept cash, credit and debit card and bank transfers (e.g. when registering for a workshop). Monthly payments for Long term contracts are automatically debited through a SEPA authorization.

A USD10 admin fee is charged for any changes to passes, cards or memberships (e.g. freezing, cancelation before the end of cancelation period, other special agreements, etc.)

In case of a discounted membership (e.g. a student discount) the holder of the contract is required to inform Serenity Yoga of any changes affecting the eligibility for such a discount. If a person is no longer eligible for a discount, normal prices apply.

Prices of indefinite contracts are adjusted to current prices on an annual basis on the date the contract started. Students are to be notified of such changes. If students object to such a change of contractual terms, the contract is to be terminated within fourteen days, effective immediately.

c.) Freezing in case of moving away, travels, illness and accidents

In the event that a student’s permanent address changes from the one they had at the commencement of their membership at Serenity Yoga, which leads to an unreasonable amount of travel time to the studio (one hour driving time is considered reasonable), or the student suffers from a medical condition that prevents them from attending classes (medical note required) for at least one year, the student may terminate a long term contract at the end of the month. In case of a medical condition, contracts can be terminated immediately in form of a written notice. In the case of a cancellation students are reimbursed the aliquot part of the monthly payment or will not be debited for future payments.

A €10 admin fee is charged for freezing.

In case a medical condition prevents the student from using services of Serenity Yoga for at least two weeks, they may, provided they can provide a medical testament, freeze the contract effective immediately without any charges.

In case of travels extending a period of two weeks, students may freeze their contract provided they can show proof of their travels through a booking reservation (hotel, flights, etc). Contracts cannot be frozen for travels or a time away of less than two weeks.

Freezing is not available for discounts and specials.

d.) Limited number of participants/schedule changes

Serenity Yoga offers mostly open classes. This means that attendance of the classes displayed in the schedule does not require a prior registration, but may be denied if the maximum amount of participants for a class has been reached. To reserve a spot, students may register online up to an hour before class starts. The facilities of Serenity Yoga have a limited capacity and therefore participation in a class cannot be guaranteed, unless students reserve their spot through prior through online registration. Students are required to arrive to class on time and are admitted in the order of their registration.

Short-term cancellation of classes due to unexpected and special reasons do not result in a price discount or a cancellation of contracts, provided the schedule of Serenity Yoga is otherwise adhered to and students have the option to take other open classes instead. This also applies to other schedule changes made with reasonable consideration by Serenity Yoga.

e.) Cancellations due to important reasons (not for block cards)

1 month period of written notice

Without interfering with other rights granted through these terms and conditions, Serenity Yoga and students are legally entitled to cancel individual passes due to important reasons under adherence to the 1-month notice period.

f.) Cancellations of workshops, seminars, Beginners Courses

Workshops and seminars are to be paid per bank transfer before commencement of such. In case of cancellation due to medical reasons students need to show a medical certificate. The already paid fee can then be used for another workshop/seminar/course or will be reimbursed.

  • Cancellation of workshops/seminars: cancellation until a week prior results in the payment of 50% of workshop/seminar fees; cancellation until two days prior results in the payment of 100% of workshop/seminar fees.
  • Cancellation Beginner's Courses/Boot Camp: cancellation until two weeks prior results in the payment of 50% of workshop/seminar fees; cancellation until a week prior results in the payment of 100% of workshop/seminar fees.

g.) Beginners Courses

Up to two missed classes from the Beginners Course can be made up by attending a class from another Beginners Course or a Basic Open Class as outlined in the schedule.
Due to the extra administrative work, a €5 admin fee is charged for any make up class.
We reserve the right to change the starting date if the course, the room and the teacher spontaneously

h.) Workshops

All Workshops are held with a minimum of 5 participants. In case workshops are cancelled because of less registrations than 5, workshop fees are either reimbursed or can be used by students for future workshops.
If workshops need to be cancelled by Serenity Yoga for any other reasons, workshop fees are also reimbursed or can be used by students for future workshops.

3. Waver of Liability of Serenity Yoga

Students are made aware that Serenity Yoga offers lockers for the secure storage of personal belongings. Keys for lockers are to be brought into the shalas. Serenity Yoga is not liable for the loss of clothing items, valuables, and other personal belongings unless participation of a staff member of Serenity Yoga can be proven. Students use services offered by Serenity Yoga at their own risk. Serenity Yoga is not liable for accidents and any resulting injuries. Serenity Yoga is further not liable for injuries resulting from improper execution of exercises and asanas. Please refer to point 6) of these terms and conditions. Serenity Yoga’s liability for damages to personal property or material objects is limited to cases of intentional damage or severe neglect.

4. General health of students

Through purchase of a pass/card or long term contract, the students declare that they are physically healthy and psychologically stable, and they can meet the physical and mental requirement and will only in this state participate in classes or workshops. Participation in classes or workshops under the influence of alcohol or drugs is prohibited.

The services offered by Serenity Yoga are not a therapeutically treatment and do not substitute medical treatments under the supervision of a professional or prescription medication. Staff members of Serenity Yoga have the right to deny students access to classes and workshops if they have good reason to assume that the physical and/or mental condition of a student may inhibit their ability to participate in the practice.

Students declare that they are free from infectious diseases and that they have no medical condition that might prevent them from undertaking Yoga exercises. Students are required to make teachers aware of chronic diseases and other physical and mental illnesses that might impact the practice of other students or endanger them. Pregnant students need a medical clearance before participating in classes and workshops.

5. Privacy Policy

Student data might be used for own promotional purposes and are never shared with third parties. Students agree to have their data saved and stored in the electronic database of Serenity Yoga for the duration of 10 years after their last visit at the studio. All data is treated confidentially in accordance with the applicable legislation on data protection.

6. Other

There are no collateral agreements to these terms and conditions. Changes to these terms on conditions require a written change. If individual clauses of these terms and conditions change or become invalid, other clauses are not affected and remain valid. The clause that becomes invalid is to be replaced by one similar in economic interest and reasoning. The requirement for a written form is fulfilled by communication via email. In cases where email addresses are known, all communication between the contractual parties may take place via email.

C - Terms & Conditions for Shala Rentals

Rates Terms & Conditions

Rates are quoted in IDR and include 11% VAT and are subject to change without prior notice

What is included in the daily, monthly rental rate?

  • The use of yoga props (mats, blocks, straps, blankets, swings, bolsters, tennis balls)
  • Supplies such as mat & face towels, mat sprays, mosquito lotion, candles, incense and matches
  • Ceiling fans
  • Wifi Connection
  • Sound System with Bluetooth access
  • Sanitary facilities
  • Drinking Water and drinking glasses
  • Cleaning of used premises: please return the studio in the same condition as found. Otherwise, a cleaning fee of 1 hour rental applies.
  • For events where culinary preparations and eating / drinking are involved, there is a surcharge of … and a cleaning fee of 1/2 hour rental unless food is prepared by our Alkaline restaurant.
  • Legal Feedback: while we are NOT a visa agent or a legal advisor it is important for us that the legal framework for your event is set correctly. Depending on your retreat/workshop requirements, we can help guide you into the right direction for providing the best solutions in regard to legal matters.

What is not included in the daily, monthly rental rate?

  • Extras (projector, whiteboard with pens, standing fans, flower garlands, mandalas, ceremonies)
  • Serenity's other facilities are not part of the rented shala.
  • Serenity Eco guesthouse & Yoga does not accept registration nor marketing unless otherwise arranged as profit share (see C)
  • Broken items need to be replaced

What is not included in the yearly rental Satya Shala?

  • The cleaning of the shala (Public Area is cleaned by Serenity)
  • Electricity, wifi
  • Structural repairs are the responsibility of Serenity, but shala repairs such as fans, air-conditioning resulting from daily usage are the tenant’s responsibility.

Confirmation of Reservation, Deposits & Payments

  • Your shala reservation will be confirmed once you have returned our online booking form here , signed this rental agreement and paid a deposit of 35% of the total cost.
  • For the yearly rental of Satya Shala 1month unrefundable deposit is required. The remaining balance of the full term is due on the day using the hall.
  • Full payment of rental use to be paid ________. days before using the shala.
  • Payments may be done cash/card at reception or via transfer to:
  • Account Name: Harmoni Canggu Bali - Accoutn No: 1750000713015 - Bank : PT BANK MANDIRI (PERSERO) Tbk. - SWIFT Code : BMRIIDJCabang : Canggu, Brawa

Cancellations though Serenity Bali

  • Serenity Bali reserves the right to cancel any event. In the unlikely event that the class/event does not take place/ is cancelled for serious reasons only (eg. Force Majeure), we will fully refund your deposit or any other payments minus our cancellation fee if applicable (please see below). If no marketing or organisational work has been started by Serenity Bali, there will be a full refund if conditions apply. But costs associated with flights, transfers or any other extra cost incurred will not be refunded to you. If cancelled for reasons such as misconduct, there will not be a refund.

Cancellation Fees

  • Our cancellation fee covers expenses and work already covered by Serenity Bali such as: created/printed posters, communication, management, marketing on social media for your event.
  • Serenity Cancellation & Bank Fees
    1. Cancellation Fee
    35% = If Less than 24h
    25% = If More than 24h Till 8 Days
    10% = If More than 8 Days
    2. Bank Fee
    Cash = No Charge
    Credit Card = 5%
    Transfer = 5% + Bank Fee Transfer
  • Cancellation for events through our Serenity Yoga Teachers or friends of Serenity is 50% of the standard cancellation fee.
  • Satya Shala yearly rental cancellation & refund fees:

In case of cancellation, the following cancellation fees apply for Staya if notified:

- less than 24 hours notice = 35% cancellation fee

- more than 24 hours up to 7 days notice = 25% cancellation fee

- 8 or more days notice = 10% cancellation fee

For the refund options, there may be an additional charge if having paid by:

- cash = no charge

- credit card = additional fee of 5%

- bank transfer = additional fee of 3% + bank transfer fee

Cancellations through the client

  • If you cancel your class/event for provable serious private or health reasons (eg. Doctors’ notes), the deposit /payment will be kept by us and the class/event can be postponed – if for any serious reasons agreed upon by both sides the event cannot be postponed, Serenity Bali will keep the deposit but return any rest payments minus cancellation fee. If no marketing or organisational work has been started by Serenity Bali, there will be a full refund of the rest payment. If there are any other payments or charges that incurred for Serenity Bali, presented with receipts, they will be deducted as well.
  • If you cancel because of other reasons (eg. number of students), we will keep the deposit/payment and you may postpone your event; however, the cancellation fee still applies at the time of cancellation and will be deducted from your deposit or has to be paid directly to us.

D - Terms & Conditions for Private Yoga Practices

Bookings

- Ideally bookings are made 24-hours in advance via wa, telephone or email yoga@serenitybali.com, but we receive bookings any time and do our best to make it feasible.

Waiver of Liability

Serenity Eco Guesthouse & Yoga, their teachers and therapists, any other cooperative companies, sports trainers, agents are not liable for any injury or losses sustained during, before and after training. To formally acknowledge the above, Serenity Eco Guesthouse & Yoga, instructors will present an ‘activity consent form’ to the guest prior to commencing a session. This form will serve to reconfirm final guest numbers and acquire signed consent of the liability waiver.

Rates & extra charges

- Rates are quoted in Indonesian Rupiah and subject to change without prior notice.

- Additional transport charges apply for venues located outside Serenity Eco Gueshouse in the following areas :

Rp 70,000 Seminyak / Seseh

Rp.100,000 Tabanan

Rp 200.000 Sanur / Nusa Dua / Jimbaran / Far Tabanan

Rp 250.000. Ubud / Saba / Far Nusa Dua / Bukit / Uluwatu / Ketewel

- If the teacher coincidentally lives in the opposite direction, reverse transport charges apply.

Cancellations

- 50% cancellation fee when a booking is cancelled 4-hours prior to the class / therapy.

- Full class / treatment charge when a booking is cancelled within 90-min of the starting time or in the event of a no show.

- A late start to a class or therapy will result in a shorter session time.

E - Terms & Conditions for Yoga Teacher Trainings

Please find all Yoga Teacher Trainings Terms & Conditions here

F - Terms & Conditions for Yogi Spa

Rates & extra charges

- Rates are quoted in Indonesian Rupiah and subject to change without prior notice.

Cancellations

- 50% cancellation fee when a booking is cancelled 4-hours prior to the spa treatment.

- Full treatment charge when a booking is cancelled within 90-min of the starting time or in the event of a no show.

Governing Laws

Legal claims against the company are governed by the laws of Indonesia. The jurisdiction and law is
applicable to the place with the name and address below:
PT. Harmoni Canggu Bali (Serenity Eco Guesthouse and Yoga)
Gg. Dolphin, Jl. Nelayan, Br. Canggu Tua, Kec Kuta Utara 80361 Badung Bali Indonesia



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